3D Viewer Compatibility Test


Before you get started customizing animations, we need to run a quick compatibility test to verify that your system will support our 3D viewer. This will only happen once, unless you clear your cookies!


Test Status
Preliminary Test
Unity Plugin
Visual Preview
show/hide detailed messages

Start Compatibility Verifier

We detected that your last verification attempt failed and therefore we have not automatically started the verification flow.

To continue verification, please read below and click "Start Verification" when ready.

Verification failures are usually caused by one of the following:

  • Java Plugin (not installed, not enabled, or not compatible)
    • Get the latest and greatest plugin from http://java.com/getjava
    • If you just installed the Java plugin, make sure you completely shutdown and restart your browser
    • FYI, we detected you current Java version as:

  • Visual Preview Step Failed
    • Did the browser crash on 3D preview?
    • Ensure you have the latest graphics driver installed for your graphics card
    • Do you have a network proxy server or other advanced network configuration?

We can help: Submit Error Report or email us directly @ support@mixamo.com

Click on the button below to start the compatibility test.

Running...

Verifier Results

The browser detected '/' has not been specifically tested to ensure compatibility with Mixamo and our in browser 3D viewer.

You may continue to use the site with your browser. For optimal compatibility, please consider using one of our supported web browsers.

The browser detected '/' has known compatibility issues with Mixamo and our in browser 3D viewer.

You may continue to use the site with your browser. For optimal compatibility, please consider using one of our supported web browsers.

We detected that you are using a proxy server to access the internet. Currently, Mixamo doesn't natively support this type of network configuration.

Mixamo may work for you, click "Begin 3D Test" below to start next phase of testing. If you can't see 3D character in the next step, you will have the opportunity to email us to resolve this issue.

Did you fully restart the browser?

We detected that you may not have fully shutdown your browser before attempting the Mixamo compatibility testing again. If you are having privilege troubles with our 3D viewer, you will need to fully restart the browser.

Having trouble, let us know. Submit Error Report

So far so good.

We didn't detect the Unity Web Player plugin installed on your computer. We use Unity to display our 3D motions in your browser.

Click below to install the Unity Web Player



Waiting... Verification will continue once you complete installing the plugin by clicking above. (if this page doesn't reload after installing the plugin above, try restarting your browser)

We're sorry, but there is a known compatibility issue between your browser '/' and the Java plugin version installed ''.

Please install the latest Java version available here: http://java.com/getjava/

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

We’re sorry, but a problem with the Java installation on your system was detected. Please install the latest version here: http://java.com/getjava/. Also, make sure to click “trust” when the java applet runs.

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

We weren't able to run a privileged applet. Usually this is because our applet wasn't allowed permissions to run.

Why does the 3D Viewer need privileges? We need elevated privileges because we need access to your graphics card to draw 3D in your browser. Concerned about what we do with these privileges? Ask Us via Email

To resolve this, please do the following:

  1. Completely shutdown your browser (it won't ask for permissions again until restarted)
  2. Come back to www.mixamo.com
  3. Login, and click a motion to customize (which will restart the compatibility test)
  4. When promted (see example screenshots below), ensure "Always Trust..." (Windows) or "Allow all..." (Mac) is checked
  5. Click "Run" or "Allow"

Windows?

Windows Applet Trust Window

Mac?

Mac OS X Applet Trust Window

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

We’re sorry, but your OS version ('') isn’t supported right now. We currently support Windows XP, Vista, and Mac OS X.

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

We're sorry, but we detected a known incompatibility between your browser (Windows Firefox 3.5) and the Java plugin version installed ().

There is a known workaround for this. Please visit our page about this issue.

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

We’re sorry, but your browser version ('/') isn’t supported right now. We currently support:

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

We’re sorry, but your graphics card does not support the 3D rendering capabilities required for the mixamo viewer to function properly.

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.

Submit Error Report

There was an unexpected error while executing the verification process. Please let us know.

Submit Error Report

Preview Mixamo 3D Viewer

Do you see a guy in a green shirt waving his arms around?

Preview Succeeded

Redirecting... () ()

Preview Failed

Oh no! There appears to be a compatibility issue that we aren’t detecting at the moment. Please help us out by submitting your compatibility test results so that we can improve the test in the future. We are continually updating our service, so please check back to see if the issue has been fixed.

Submit Error Report

Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.
Internet Explorer: 7, 8; Firefox: 3, 3.5; Safari: 3, 4
Please email us at support@mixamo.com if you have questions about this, or visit our Compatibility FAQ found here click here.